1. Delete it in the app (fastest)
Open iCameraPlus on your phone → Settings → Delete my account → confirm. This works on both Android and iOS and does not require contacting us.
2. Delete it without the app
If you no longer have the app installed, email icamatrixsys@gmail.com from the address registered to your account with the subject "account deletion". We verify the request against that address and confirm by reply within 30 days.
3. What is deleted
- Your account: name, e-mail address, password hash, sign-in tokens
- All recorded videos in your cloud archive, including copies held with our cloud storage provider
- Registered cameras/devices and their status history (model, battery, temperature, network, storage)
- Diagnostic log files uploaded by your devices
- Newsletter subscription linked to the account
4. When it happens
Your account is deactivated immediately and sign-in is blocked. All data listed above is permanently erased 30 days later. If you sign in yourself within the first 3 days the request is cancelled; after that it cannot be undone.
5. What we keep, and why
Purchase and subscription records are kept only as long as tax and accounting law requires. Subscriptions are billed by Google Play or the App Store — deleting your account does not cancel them. Cancel in Google Play or in your Apple ID settings first.
6. Delete only some data
You can delete individual recordings or whole days yourself at any time in the web archive (sign in → Select / Delete wizard) without deleting your account.
7. More
See our Privacy Policy. Questions: icamatrixsys@gmail.com.